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Terms & Conditions


1 These Terms


1.1  It is important that you read these terms and conditions of sale ("Terms of Sale") carefully before ordering any Product(s) ("Products") from"Site"). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.

1.2  We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.

1.3  By placing an order for any Product(s) on this Site ("Order") you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.

1.4  By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.


2  About Kalou Jewellery/Kalou Wellness

2.1 Kalou Jewellery/Kalou Wellness operates as a sole trader 

2.2 You can contact us via email at

2.3  If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4  When we use the words "writing" or "written" in these terms, this includes emails


3    The Contract


3.1  Orders are submitted via the Site as set out in this clause.

3.2  Once you are ready to make a purchase, click on "Add to Basket" or "Buy Now" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "Proceed to Purchase" to checkout via Paypal, which has been SSL certified.

3.3  Paypal will request payment, whereby card details will be taken and a delivery address needed. 

3.5  Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.

3.6  We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.

3.7  If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.

3.8  Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Kalou Jewellery sends an order despatched email and it is at this point that a legally binding contract is formed between you and Kalou Jewellery for the purchase of Products ("Contract").

3.9  If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.

3.10  Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

3.11 Coaching sessions must be cancelled/rearranged at least 24hrs prior to your booking, failure to do so will result in a loss of session & no refund. 

3.12 Coaching Sessions that have been cancelled/rearranged within the notice period will be offered a refund or an alternative date. 



4     Making a Change to the Contract


4.1  If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.

4.2  Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.



5    Engraving and Gift Messages


5.1  As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).

5.2  See Returns Policy for more information



6     Price


6.1  Delivery charges (where applicable) and any import duty and taxes incurred will be added to the total amount due when you view the Product(s) in your Shopping Bag. The total cost for the Product(s) and any applicable delivery charges will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.

6.2  Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.

6.3  It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.



7    Promotion and Offer Codes

7.1  To redeem a promotion or offer code ("Code"), insert the Code in the "Voucher / Offer Code" box on the Shopping Bag page of the Site and click "Update". If valid, the Code will be applied.

7.2  In addition to any Code specific terms and conditions, the following conditions apply to all Codes:

7.2.1  Only one code can be used per Order

7.2.2  Codes can only be applied to full price items (Codes cannot be applied to sale items)

7.2.3  Codes are non-transferrable and no cash alternative is available

7.2.4  Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)

7.2.5  All offers and promotions are dependent on stock availability

7.2.6  Offer codes and promotions may be amended or removed at any time

7.2.7  These Terms of Sale apply to purchases made using a Code


8     Payment

8.1  All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro and Paypal, using Paypals service. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.

8.2  For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

8.3  Paypal is our current payment provider, please refer to their terms and conditions to find out about their full encryption.

8.4  We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.


9    Delivery

9.1  We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.

9.2  If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.

9.3  Ownership of the Product(s) will pass to you on delivery.


10   Damaged or Defective Product(s)

10.1  Except for any consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).

10.2  Refer to our Returns Policy for more info

11   Exchanges and Returns

11.1   To cancel a Contract, you must clearly inform us, preferably by email -

11.3  You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you).

11.4  You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.

11.5  To exchange the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address and then return it to us, by courier or by recorded delivery mail or other form of certified mail, address will be provided in the email with which you send to us.

11.7  We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

11.8  Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).

11.9  For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. We are unable to offer credit notes, should the new Product/s be less than the original value of the Product/s, we are unable to refund the difference.


15   Liability

15.1  Nothing in these Terms of Sale will limit our liability for:

15.2.1  fraud; or

15.2.2  death or personal injury caused as a result of our negligence; or

15.2.3  or breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.

15.3  We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


16  Notices

16.1  All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.

16.2  Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.


17  Privacy

17.1  Our Privacy Policy can be found on our website. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.


18   Intellectual Property

18.1  The entire content of the Site, including all jewellery design, is the sole property of Kalou Jewellery. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.


19   Miscellaneous

19.1  No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.

19.2  If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.

19.3  A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.

19.4  We will try and solve any disagreements quickly, fairly and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the United Kingdom.

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